Privacy Policy
Last Updated: January 15, 2025
TurboFlash ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website turboflash.dev or use our network management services.
We operate under Taiwan's Personal Data Protection Act (PDPA) and maintain compliance with international privacy standards to ensure your data receives comprehensive protection.
Information We Collect
Personal Information You Provide
When you interact with our services, you may provide us with personal information including:
- Contact information such as name, email address, phone number, and business address
- Account credentials and authentication data
- Payment information processed through secure third-party processors
- Technical support communications and service requests
- Feedback, survey responses, and communication preferences
Automatically Collected Information
Our systems automatically collect certain technical information to provide and improve our services:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP addresses and network data | Network troubleshooting and security | 90 days |
| Device and browser information | Service compatibility and optimization | 12 months |
| Usage patterns and performance metrics | Service improvement and analytics | 24 months |
| Error logs and diagnostic data | Technical support and system maintenance | 6 months |
How We Use Your Information
We process your personal information for specific, legitimate business purposes aligned with providing network management services:
- Delivering requested network management services and technical support
- Processing payments and maintaining accurate billing records
- Communicating service updates, maintenance schedules, and important notices
- Analyzing network performance to identify optimization opportunities
- Detecting and preventing security threats or unauthorized access
- Complying with legal obligations and regulatory requirements in Taiwan
- Improving our services based on usage patterns and customer feedback
Data Sharing and Disclosure
We maintain strict controls over information sharing. Your personal data may be shared only in these specific circumstances:
Service Providers and Partners
We work with carefully selected third-party providers who assist in delivering our services. These partners include payment processors, cloud hosting providers, and specialized network infrastructure companies. All service providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or government regulations. This includes cooperation with law enforcement investigations and compliance with telecommunications regulations applicable to network services.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction. You will receive advance notice of any such change in ownership or control of your personal information.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and our commitment to privacy, you have several important rights regarding your personal information:
Access and Correction
Request access to your personal data and correct any inaccuracies. We'll provide a clear summary of information we hold about you within 30 days.
Data Deletion
Request deletion of your personal information, subject to legal retention requirements and ongoing service needs.
Processing Restrictions
Limit how we process your data for specific purposes while maintaining essential service functionality.
Data Portability
Receive your personal data in a structured format for transfer to another service provider when technically feasible.
Exercising Your Rights
To exercise any of these rights, contact our privacy team directly. We'll verify your identity and respond within the timeframes required by Taiwan law. Some requests may take additional time if they involve complex technical processes or require coordination with service partners.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
- Encryption of data in transit and at rest using industry-standard protocols
- Multi-factor authentication for administrative access to systems
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Incident response procedures for potential security breaches
- Physical security controls for data centers and office facilities
While we maintain robust security measures, no internet-based system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Taiwan law. Our retention periods vary based on the type of information and its business purpose:
- Account information: Retained during active service period plus 7 years for business records
- Billing and payment data: 7 years from final transaction per Taiwan tax regulations
- Technical logs and network data: 90 days to 2 years based on operational needs
- Marketing communications: Until you unsubscribe or request removal
- Customer support records: 3 years from case closure
International Data Transfers
Our primary data processing occurs within Taiwan and other approved jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections and adequacy determinations where available.
We work only with international partners who demonstrate equivalent privacy protections and comply with recognized international frameworks for data protection.
Cookies and Tracking Technologies
Our website uses essential cookies and similar technologies to provide functionality and analyze usage patterns. We distinguish between necessary cookies required for site operation and optional analytics cookies that help us improve user experience.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some website functionality, but will not prevent access to core information and services.
Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email notifications to active customers and prominent website notices.
Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Contact Information
For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, please contact us:
TurboFlash Privacy Team
No. 45, Chenggong Rd, Central District
Taichung City, Taiwan 400
Email: info@turboflash.dev
Phone: +886-2-2225-1200
We respond to privacy inquiries within 10 business days and work diligently to resolve any concerns about your personal information.
TurboFlash Privacy Team
No. 45, Chenggong Rd, Central District
Taichung City, Taiwan 400
Email: info@turboflash.dev
Phone: +886-2-2225-1200
We respond to privacy inquiries within 10 business days and work diligently to resolve any concerns about your personal information.